A property manager can use the same quote form as a homeowner. The useful part is the job details. Say who has authority to approve the work, how the plumber gets in, whether a tenant must be home, and who the invoice should be addressed to. A plumber who arrives without those four facts spends the first part of the visit finding them. That is avoidable.
One property, one request
Put the property address in the job details as well as the postcode. The postcode is how the request is placed in Australia. The address is what the plumber needs to find the property. For a portfolio, send a request per property. Do not put several addresses in one note and expect one quote to cover all of them. If you need to ask how a set of requests should be addressed, email pipematch.au@gmail.com. There is no public phone on this site.
Say whether the property is a house, a unit in a larger building, or a common area. If the leak, the drain or the hot water plant may be common property, say whether the owners corporation or body corporate has approved the visit, or whether you are asking for a scope the committee can consider. PlumberQuotes does not obtain that approval. The agency does.
Make safe, or the full repair
An after-hours visit to stop water is a different job from the repair the next day. Say which one you need. If you need the water stopped tonight and a quote for the repair afterwards, say both, so they are not collapsed into one unclear instruction. Say whether anyone is still in the property, whether power or gas should be treated as unsafe, and whether you have already isolated the water. If sewage is inside or you smell gas, follow the emergency steps: keep people away from sewage, and for gas get people out. If there is immediate danger, call Triple Zero (000). This form does not dispatch a crew and does not promise a time.
Access and the tenant
Say how the plumber gets in. Keys from the office, a tenant who must be phoned first, a lockbox, or an owner who will meet them are different arrangements. Give the contact the plumber should use on the day, and the hours that contact answers. Say if a pet is inside, or if parking is restricted, only because those facts change the visit. You do not need a history of previous contractors, and you should not include a tenant’s information beyond what the plumber needs to attend and to invoice the right entity.
Say who may approve a variation if the fault is not the one in the work order. A plumber standing in a ceiling, unable to reach the property manager, is how a small leak becomes an unauthorised larger job. Name the person and the limit of what they can approve, in ordinary language.
The licence, then the quote
Ask for the licence class that covers the work and check it on the register for the state or territory of the property before you accept. The registers are listed on the sources page. A trading name is not enough, including a name you have used before. Match the legal entity on the quote.
The request is shared with a plumber, not a panel of businesses. Sending it is free and does not book the work. There is no minimum and no lock-in. The plumber quotes the agency or the owner, on the invoice name you supply, and you decide whether to proceed.
Get a quote
PlumberQuotes introduces you to a local plumber. It is not a plumbing contractor, and it does not promise a time.